(Riverton, WY)
Wyoming Community Bank is looking to hire a self-motivated IT Support Specialist to join their team of hard-working operations staff in Riverton. This position will provide technical support to bank personnel, compile and review daily reports, process data, and provide support for retail and commercial banking customers.
Responsibilities:
• Process NSFs, reject items, and error corrections on core banking system and ancillary systems.
• Process wire transfers on the core banking system and correspondent bank portals.
• Balance reports and file transfers to and from the core banking and ancillary systems.
• Create and review reports pertaining to the bank’s IT infrastructure.
• Provide basic hardware, software, and network support to bank personnel. Help lead helpdesk support efforts by making sure all desktop applications, workstations, and related equipment problems are resolved in a timely manner with limited disruptions.
• Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues.
• Assist management in creating training materials pertaining to banking software process, procedure, and troubleshooting.
• Provide customer service to commercial and retail banking customers relating to the bank’s back room operations and electronic banking platforms.
Qualifications:
• One to three years working in an IT support and/or banking operations environment is preferred.
• Excellent oral and written communication skills with the ability to communicate technical issues effectively to customers and bank personnel.
• Technical knowledge of computer hardware, software, and user administration. Working knowledge of Microsoft Office and modern versions of Microsoft Windows.
• Strong troubleshooting skills with the ability to multitask.
• Strong attention to detail and ability to think analytically.
Please send resume via email to [email protected] or deliver in person to 1700 N Federal Blvd, Riverton, WY.