| Job Title: | Help Desk Specialist |
| Job Function: | First Level, Customer Support |
| Department: | Help Desk |
| Reports To: | Help Desk Manager |
| Pay | $10 – $12 per hour |
We are looking for a customer service oriented Help Desk Specialist to provide technical support to users in an efficient and accurate manner. You will be considered as Wind River Internet’s first level customer support, solve basic technical problems and provide support for all assigned areas. The goal is to ensure that customer value is maintained to the standards set forth by Wind River Internet.
Essential duties and responsibilities:
- Providing first level contact and convey possible resolutions to customer issues
- Properly escalating unresolved queries to the next level of support
- Tracking, routing and redirecting problems to correct resources
Responsibilities will include, but are not limited to:
- Provide first level contact and convey resolutions to customer issues
- Properly escalate unresolved inquiries to the next level of support
- Track, route and redirect problems to correct resources
- Update customer data and produce activity reports
- Walk customers through problem solving process
- Follow up with customers, provide feedback and see problems through to resolution
- Utilize excellent customer service skills and exceed customers’ expectations
- Ensure proper recording, documentation and closure
- Recommended procedure modifications or improvements
- Preserve and grow your knowledge of help desk procedures, products and services
Email [email protected] with a resume to apply. Call 307-857-2004 for more information.
