The Patient Support Specialist’s primary duty is to act as a liaison between the provider and his/her patients. In this capacity, the Patient Support Specialist greets patients, updates appropriate information in the Practice Management System (PMS), schedules follow-up appointments, collects appropriate co-pays, and educates patients about CHCCW available programs (i.e., Lab, Radiology, Ultrasound, Pharmacy, Case Management, Dental, Behavioral Health, and Medical).
Special demands are placed on the Patient Support Specialist. Courtesy, cooperation and the ability to accomplish many detailed tasks despite multiple interruptions are just a few of the special demands. Attention to numerous details, initiative and good interpersonal skills are also necessary to perform the duties of this position. The Patient Support Specialist must be able to deal with difficult patients and relatives and must show tolerance and compassion to patients with special healthcare needs. All information must be treated as highly confidential.
Additionally, the Patient Support Specialist must be able to recognize medical emergencies and alert appropriate medical personnel and occasionally assist other healthcare providers with patients. In summary, the Patient Support Specialist must be diplomatic, yet business-like when confronted with difficult situations; treating patients, providers and fellow staff members with dignity and respect. This position is in the Lander Pediatric clinic.