#Headsup: Scammers targeting Rocky Mountain Power customers
This #headsup is brought to you by McDonald’s.
Rocky Mountain Power (RMP) has issued a press release stating that scammers have been targeting their customers and posing as utility representatives.
Many customers have reported receiving phone calls where the caller insists that the customer is behind on their bill. They then threaten service disconnection if an immediate payment is not made. Some customers have provided the thieves with their credit card information and fallen victim to the scam, according to the release.
Rocky Mountain Power recommends taking note of the following signs that may indicate a fraudulent call:
- The caller says they are part of the “Rocky Mountain Power Disconnection Department.” No such department exists.
- The caller asks for your credit card number or advises you to purchase a pre-paid card from a store and to call back with the code. Legitimate representatives will never ask for this information. According to the release, RMP facilitates credit card payments through their vendor upon request, but employees do not handle payments directly.
- The caller claims your electric service will be disconnected if you don’t make a payment immediately, particularly if you haven’t received any prior notice of late payments or a potential disconnection. Generally, notices about past due bills are sent to customers in the mail or delivered to their home, or they receive an automated phone message.
- If you receive a call, ask the caller to state your account number and compare it with the number listed on your bill, RMP employees will always have your account number.
Rocky Mountain Power asks that callers who receive a suspicious call of this nature take note of the phone number from which the caller is calling from and report the information to their customer service line at 1-888-221-7070.